Project Manager II

Remote, CA 94016

Posted: 03/03/2023 Job Number: 37085

Job Description

Pay range is $48 - $55 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey

Project Manager II

As the Project Manager for the Content Tools Program, your mission is to support Content Organization’s productivity capabilities forward, unlocking efficiency by ensuring internal tools and in-system business workflows are evolving in lock-step with the organization’s growth and strategy. You will be working with a diverse team of program and project managers that support a growing and multi-disciplinary organization focused on bringing high-quality experiences to the product lines, such as but not limited to, Quest VR headsets. This is a tailor-made role for a project manager with extensive knowledge of the Salesforce platform and other productivity tools. You are a team player that thrives in a fast-paced environment. You have experience working with internal and external partners to achieve business outcomes through influence.

  • Owns the Tools Program Live Operations, triaging and resolution of run tasks, keeping members of Content Organization unblocked daily while representing the Tools Program business vision to internal partners and external vendors
  • Support Tools Program Manager with tracking and analysis of Tools Program health KPIs, implementing continuous improvement practices to the Program’s operations that promote user satisfaction
  • Produces and maintains project plans and scope requirement documentation throughout project lifecycle
  • Drives planning and execution of projects, in partnership with Tools Program Manager
  • Owns the Content Tools Program knowledge-base. Creates training initiatives and materials to promote self-serving experience for team members utilizing Salesforce and other productivity tools, such as JIRA
  • Identifies and implements continuous improvements to processes, evolving how the Content Tools Program operates over time
  • 3+ years of program/project management scaling business workflows and operations via enterprise software solutions
  • Demonstrated roadmap and prioritization practices that enable frequent and consistent improvements to systems in use by a diverse group of user profiles
  • Project management knowledge with experience executing autonomously, successfully leading multiple initiatives of varying timelines simultaneously, from ideation to post-launch phases, with minimal oversight or direction
  • Experience defining program KPIs that promote data-driven decision making and collaboration
  • Experience navigating complex cross-functional work streams, leveraging interpersonal and communication skills to achieve business outcomes through influence
  • Experience delivering polished presentations on tactical and strategic levels, including occasional updates to Leadership
  • Knowledge in Salesforce and platform solutions, experience in defining system architecture, data models, UX design and system integrations based on business use cases
  • Vendor management experience: sourcing vendors, defining scope, planning and executing projects based on Statement of Work terms defined
  • Proficiency in multiple productivity tools such as, but not limited to, JIRA, Google Suite, Microsoft Office, Asana
  • Familiarity with the VR industry, consumer products and software experiences
  • Salesforce Certified Administrator or Advanced User Experience
  • Experience with workflows and systems for digital content development and publishing
  • Experience using Tableau CRM, and other reporting BA tools
  • JIRA administrator experience
  • Experience managing third-party vendors
  • Experience with software development, publishing and live services operation for digital content
  • Experience working with distributed teams

Meet Your Recruiter

Krista McIlwaine

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