Senior Community Engagement Manager NAMER, Experiences
Posted: 09/10/2026
Job Number: 42765
Job Description
Senior Community Engagement Manager NAMER, Experiences
Remote
Summary
We are looking for a Community Engagement Manager to build and lead our Experiences Host Community strategy for North America and Latin America. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.
In this role, Community custodian in each region responsible for balancing the needs of our Hosting Community with those of our company. You will work closely with and report to the Global Community Engagement Lead for Experiences and Services, and build collaborative relationships with the relevant Market Managers, Country Managers, and central Community team to support our hosts. This includes fostering shared virtual and physical gatherings that build Host-to-Host connection and learning.
The ideal candidate has extensive Community experience, passion and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.
Responsibilities
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote
Summary
We are looking for a Community Engagement Manager to build and lead our Experiences Host Community strategy for North America and Latin America. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.
In this role, Community custodian in each region responsible for balancing the needs of our Hosting Community with those of our company. You will work closely with and report to the Global Community Engagement Lead for Experiences and Services, and build collaborative relationships with the relevant Market Managers, Country Managers, and central Community team to support our hosts. This includes fostering shared virtual and physical gatherings that build Host-to-Host connection and learning.
The ideal candidate has extensive Community experience, passion and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.
Responsibilities
- Act as the primary bridge between the central Community team and your assigned Host Community territory. This includes coordinating and prioritizing cross functional activities, advocating for your regional communities, and reporting on overall Community health.
- Lead Community support, growth and engagement for your Host Community.
- Drive impactful initiatives from conception to completion, ensuring measurable outcomes at every stage. This includes developing project plans, managing budgets, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying risks and crafting mitigation plans.
- Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
- Community Growth:
-
- Recruit, onboard, and manage new Community Leaders and launch Host Clubs
- Growing Host representation in Host Clubs
- Testing new methods for connecting Hosts and supporting business priorities across your territory
- Community Engagement:
- Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation and connection
- Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
- Empower and support Community Leaders to develop and test region-specific programs that drive business impact and foster community connections at scale
- Support global Community Engagement Programming and evolve for local language and needs
- Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
- Organize and lead multiple Community events, both online and in-person
- Community Impact:
- Support the development, execution and scale of in-market pilots that leverage Community programs and our Host Community to drive Host Success and accelerate business goals.
- Influence regional prioritization, process improvement, and program feedback.
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all Experiences Community information relating to local needs, trends and market dynamics for internal and external partners.
- Act as a go to for Community team with regards to local insights and feedback
- 8+ years of in-depth & demonstrated experience of managing Community - experience in Community events, online engagement or distributed communities will also be helpful.
- Previous experience scaling communities while maintaining high engagement.
- Strong project management skills with experience in leading programs and processes.
- Ability to approach Community through a strategic business lens and align Community goals with business goals.
- Familiarity with online community groups and platforms, Salesforce, Google suite, AI tools, Event management tools and other analytical tools
- Entrepreneurial and action-oriented, with a growth mindset
- Highly autonomous, self-driven - you can build processes from scratch or follow playbooks
- Strong verbal communication and interpersonal skills
- Strategic thinker with effective cross partnership skills to influence through persuasion, negotiation, and consensus building
- Fluency in English and Spanish
- Passion for the mission of the company
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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