Crystal Equation
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https://www.crystalequation.com
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This position comes with full benefits, including medical, dental, vision, life, 401k and more!
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Â Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. Â We will serve to empower you along the way and provide the path for your professional journey.
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Job Title: Senior NOC Project Manager
Job Brief:
CE provides world-class managed services for leading global IT companies. We strive to deliver service excellence so businesses can thrive with our continuous support.Â
People who join our teams are passionate about learning innovative technologies and solving issues in a rapidly growing environment. The challenges we are facing right now are five years ahead of other IT companies due to the scale and growth pace.
For our Client, one of the leading retailers in North America, we are establishing a Network Operations Center (NOC). The NOC will provide top quality services in the area of network infrastructure management, monitoring, proactive engineering, reporting, and problem/issue resolution. We will operate in 3 locations across the globe to assure 24/7 support. Our scope of work will start at gateway routers in stores and other remote locations and reach to the core of Client’s network.
We expect our team to be able to build and maintain processes, documentation, and procedures that will allow NOC to grow and expand the scope of its operations. Extensive tooling development is expected in the first 6-12 months, including integration with existing Client infrastructure. We will also provide the Client with reliable reporting to better track SLAs, identify usage and fail patterns, and plan for future growth.
Location:
Teams will sit in:
Up to 25% travel will be required across multiple Client locations within the USA.
Responsibilities:
Requirements:Â
Senior NOC Project Manager
Posted: 08/29/2023
2023-08-29
2023-10-22
Job Number: 37940
Job Description
This position comes with full benefits, including medical, dental, vision, life, 401k and more!
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Â Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. Â We will serve to empower you along the way and provide the path for your professional journey.
Â
Job Title: Senior NOC Project Manager
Job Brief:
CE provides world-class managed services for leading global IT companies. We strive to deliver service excellence so businesses can thrive with our continuous support.Â
People who join our teams are passionate about learning innovative technologies and solving issues in a rapidly growing environment. The challenges we are facing right now are five years ahead of other IT companies due to the scale and growth pace.
For our Client, one of the leading retailers in North America, we are establishing a Network Operations Center (NOC). The NOC will provide top quality services in the area of network infrastructure management, monitoring, proactive engineering, reporting, and problem/issue resolution. We will operate in 3 locations across the globe to assure 24/7 support. Our scope of work will start at gateway routers in stores and other remote locations and reach to the core of Client’s network.
We expect our team to be able to build and maintain processes, documentation, and procedures that will allow NOC to grow and expand the scope of its operations. Extensive tooling development is expected in the first 6-12 months, including integration with existing Client infrastructure. We will also provide the Client with reliable reporting to better track SLAs, identify usage and fail patterns, and plan for future growth.
Location:
Teams will sit in:
- Colorado Springs, Colorado, USA
- Warsaw, Poland
Up to 25% travel will be required across multiple Client locations within the USA.
Responsibilities:
- Take ownership of all projects within the scope of NOC development and improvement
- Be the interface between engineering teams, business analysts, and the Client teams
- Lead projects to successful completion within the assigned parameters of scope, time, budget, and quality
- Report on project status both internally and externally
- Manage risk in projects and overall project portfolio
- Contribute to the requirements gathering process, perform quality reviews of project documentation and deliverables
- Generate project-related presentations and provide to management and/or present to upper management.
- Participate in and adhere to all departmental/company policies, procedures, guidelines, recommendations, etc.
- Appropriately respond to and successfully deliver any and all ad hoc requests made by the management team.
Requirements:Â
- Proven experience of minimum of 8 years in managing technical projects in the area of networks, reporting, ticketing, alerting, issue resolution, asset management, etc.
- Solid understanding of networking concepts and hardware
- Experience in implementing monitoring, reporting, ticketing, and alerting tools
- Formal certification in project management (e.g. Prince2, PMP) is required
- Strong problem-solving skills
- Excellent communication skills, both written and verbal, for clear communication with team members and stakeholders
- Ability to work under pressure and handle urgent situations calmly
- Attention to detail and the ability to follow established processes and procedures
- Collaborative attitude to work effectively within a team environment
- University degree in Computer Science or a related subject
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