Service Readiness Program Manager III
Posted: 08/13/2026
Job Number: 42638
Job Description
Service Readiness Program Manager III
Remote (PST)
Summary
The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for company products. The Service Readiness Program Manager has the responsibility to support organizational operations and service readiness as we launch new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate complex project landscapes and drive continuous improvements across the organization.
Responsibilities
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote (PST)
Summary
The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for company products. The Service Readiness Program Manager has the responsibility to support organizational operations and service readiness as we launch new cutting-edge products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate complex project landscapes and drive continuous improvements across the organization.
Responsibilities
- Lead end-to-end CS program management for NPIs and cobranded tactical roadmap initiatives, ensuring support ops are launch-ready.
- Build/maintain project plans, timelines, risk registers, and KPIs.
- Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules.
- Define support requirements using customer + industry data.
- Identify and resolve launch risks/roadblocks.
- Establish metrics; track post-launch performance and drive continuous improvement.
- 5+ years of experience in program management, preferably in technology or consumer electronics sectors.
- Bachelor's in Business Admin, or related; PMP preferred. (or equivalent years of experience)
- Proven ability to drive programs fully independently - owns workstreams end-to-end, sets direction, and delivers without close supervision.
- Proven cross-functional leadership on complex end-to-end projects
- Data-driven decision-making + strong stakeholder communication/influence.
- Experience in consumer electronics
- Experience in Customer support
- Experience with Gsuite
- Experience in Asana or GSD
- Hardware or post-sales/CS operations experience (fast domain ramp).
- PMP or equivalent.
- Journey mapping experience and strong documentation discipline (maintains a single source of truth / published canonical docs).
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.