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Crystal Equation
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Sr. IT Helpdesk
Summary:
The on-site Lab Support person will provide lab desktop/laptop, server, network support in R&D environment. This includes supporting R&D remote offices in United States.
The lab support will respond to user's telephone calls, walk-up and/or e-mail messages regarding computer software or hardware problems and resolve the problem. The Lab Support person will also repairs, installs and modifies computer software and hardware at sites users are located which may include IT equipment and services in conference rooms.
As a member of the Lab Support team you will be required to participate in a rotating on-call team for after-hours and weekend/holiday support team which could include having to show-up on-site to after-hours and weekend/holiday to respond to IT Service Delivery issues.
Essential Job Duties:
Pay range is $25 - $30 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Sr. IT Helpdesk
9868 Scranton Rd , Suite 4000 San Diego, CA 92121 US
Posted: 10/30/2024
2024-10-30
2024-12-13
Job Number: 39888
Job Description
Sr. IT Helpdesk
Summary:
The on-site Lab Support person will provide lab desktop/laptop, server, network support in R&D environment. This includes supporting R&D remote offices in United States.
The lab support will respond to user's telephone calls, walk-up and/or e-mail messages regarding computer software or hardware problems and resolve the problem. The Lab Support person will also repairs, installs and modifies computer software and hardware at sites users are located which may include IT equipment and services in conference rooms.
As a member of the Lab Support team you will be required to participate in a rotating on-call team for after-hours and weekend/holiday support team which could include having to show-up on-site to after-hours and weekend/holiday to respond to IT Service Delivery issues.
Essential Job Duties:
- Install and configure PC’s, Linux and Mac’s, printers and peripherals within established standards and guidelines
- Install new hardware and software upgrades requested from users
- Manage R&D lab assets using RFTrack asset system
- Analyze and solve technical problems by using problem-solving skills
- Conduct analysis and troubleshooting via telephone, email and using remote assistance
- Resolve technical problems with computing equipment and software
- Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
- Create and update Microsoft-based OS and Linux Image
- Provide technical support for IT services in conference rooms
- Assist employees in company events, such as exhibits and show case development product
- Install and perform maintenance on proprietary system/s
- May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
- Able to travel up to 20% to remote offices
- 2 year degree or better OR equivalent work experience with HS degree Or Military experience
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- 4-8 years of related experience
- Great customer relation skills
- Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
- High level of organizational skills and attention to detail
- Knowledge of Windows OS and Linux in enterprise environment
- Understanding of PC technology (MS office, Internet, Windows)
- Asset Management skills
Pay range is $25 - $30 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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