Sr. Project Manager III - Technology
6205-B Peachtree Dunwoody Rd Atlanta, GA 30328
Manages the development and implementation of projects/programs requiring technical experience &/or education (IT/Engineering) to meet business process initiatives, process improvement, product launches, other strategies and objectives.
Analyzes existing project management methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods.
Conducts risk assessments, facilitates communication across operational groups, and ensures compliance with the defined process and/or implementation. At operational level, can conduct technical process analysis ensuring the proper management and implementation of changes to the production environment.
- Develops detailed project schedules, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers
- Initiates, plans, executes, and controls project efforts that utilize technological solutions
- Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
- Develops and executes management plans for time, cost, scope, quality, communications, risk, human resources, procurement and integration
- Translates project requirements into project objectives and tasks
- Reports on project progress throughout the project lifecycle
- Identifies and gains allocation of project team resources; obtains business and information technology sponsor approvals; and coordinates the resources necessary to successfully complete the project
- Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities; manages prioritization procedures
- Sets and manages client expectations, managing and escalating issues and changes
- Measures progress toward goals and revises project objectives; documents applying change control procedures;
- Evaluates the impacts and risks of changes from multiple perspectives, assigns tasks that are necessary to reduce or eliminate those considerations, determines tentative implementation dates, and tracks results of the implementation;
- Develops methods to measure customer satisfaction; obtains feedback at critical milestones and at project completion to ensure that project efforts meeting customer expectations for time, cost, and results
- Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status
- Takes responsibility for changes to applications software and systems environments to ensure that changes to the environment have been properly analyzed and adequately coordinated and do not adversely impact the company¿ s ability to meet published customer service level agreements;
- Contributes to implementation success and technical system stability by using change methodologies that assure the reliability of business and operations information management systems;
- Anticipates and identifies tasks required to support stable change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, validating production readiness, and communicating implementation status;
- Creates and applies project control techniques that reduce risk from changing technological infrastructure, hardware, automations, systems software, or applications systems
- Project Manager I - Leads smaller and/or less complex projects under close to moderate supervision;
- Reporting and communications typically occur within the team and direct management
- Project cycle of typically less than 1 year
- Actions at this level can cause or prevent delays & cause inefficiencies of a team
- Projects are typically individual or Intra-organizational (multiple depts); although some smaller corporate projects may affect business unit(s) or entire company.
- Budget management is typically limited to costing
- Project Manager II - Leads medium/large and/or moderately complex projects under moderate to minimal supervision
- Reporting and communications typically occur with team and key stakeholders
- Planning of resources for tasks, allocation, estimation, & scheduling
- Project cycle of typically 6 - 18 months
- Actions at this level can cause or prevent delays & cause inefficiencies of a team and may cause unnecessary expense affecting operational results
- Projects typically span across organizations (depts.) but may also directly affect business unit and/or entire company
- Budget management typically includes costing & tracking of status
- Project Manager Sr. - manages the most complex, most strategic projects under minimal/no supervision
- Reporting and communications typically occur with team, key stakeholders and senior management
- Full accountability for planning of resources for tasks, allocation, estimation, scheduling and risk management
- At higher levels, may directly manage people.
- Project cycle of typically 1-3 years
- Actions at this level can cause or prevent delays, inefficiencies or unnecessary expense that measurably affect operational results of a CCI business or the efficiency and effectiveness of a team
- Projects typically affect business unit(s) and/or entire company
- Budget management typically includes costing, tracking of status and resolving cost issues
Typical Training / Experience - Typically requires BS/BA in related discipline. Generally 7+ years experience in related field. Certification is required in some areas OR Advanced degree and generally 5+ years experience in related field. Certification required in some areas
Influence/People Leadership - Manages Service, Production, or Support employees via subordinate supervisors OR a team of exempt professional individual contributors and associated support staff OR May be a manager without direct reports, with primary responsibility for overseeing special groups/projects or processes with dotted-line accountability to the field; Primary contribution is managing other people (rather than applying knowledge); Manages supervisors/team leaders and/or team of exempt individual contributors and associated support staff; Ensures performance planning, coaching, and evaluation occurs per policy
Supervision - Typically supervises supervisors/team leaders and/or a team of exempt professional individual contributors and associated support staff Span Of
Control/Complexity - Typically supervises a team of professional individual contributors; may also directly or indirectly supervise support staff; activities are typically more diverse covering multiple functions OR Activities are highly specific and complex focused on a single subject matter OR May be responsible for complex projects having significant scope/impact
Decision-Making Authority - With oversight from higher level managers, achieves planned results by decisions and actions based on professional methods, business principles, and practical experience
Financial - Contributes to development of an operating plan and budget; Generally responsible for managing or coordinating expenses within a budget or part of a larger budget; May manage or coordinate a project budget or multiple project budgets
Consequence Of Error - Actions at this level can cause or prevent delays, inefficiencies or unnecessary expense that measurably affect operational results of a CCI business or the efficiency and effectiveness of a team &/or projects managed.
Typical Problems Solved - Solutions require analysis and investigation beyond what might have been applied in past experiences; problems are broadly defined and require interpretation
Core Functions - Manages a part of a department or large project team; Supervises, coordinates, provides leadership to and reviews the work of professional and supervisory level subordinates in order to accomplish operational plans and results; Estimates staffing needs and schedules and assigns work to direct reports, subunits and/or project team to meet service and budget targets
Technical/Admin Work Performed - May spend a significant portion of time as an individual contributor performing assignments that require a higher level of experience or technical expertise than direct reports OR May be an in-depth functional manager OR May manage complex projects or processes
- 7 years of experience in related field (i.e. Change management, process improvement, project management, Engineering, Technical Operations) or academic equivalent training or projects.
- Demonstrated problem solving and analytical thinking skills.
- Strong communication skills
BS/BA degree in related discipline strongly preferred (i.e. Engineering, Computer Science, or similar technical degree).
Experience in telecommunications industry desired.
Business Process Development / Consulting Background desired
Application Development experience / Agile and SDLC Methodologies experience desired
Software Application Testing Methodology / Planning / Execution / Tools experience desired
Application Support / Defect Triage / Issue Management / Remedy Support experience desired
Reporting background / Data Analysis / Metrics and Reporting experience desired
Strong Microsoft Powerpoint development and presentation skills
Strong Microsoft Excel skills (formulas, graphs, pivot tables)