Technical Program Manager I, Retail Experiences

Burlingame, CA 94010

Posted: 05/16/2023 Job Number: 37422

Job Description

Pay range is $68 - $73 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.


At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.


Technical Program Manager I, Retail Experiences


Our mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at our company are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

The Virtual Reality (VR) team is looking for a Technical Program Manager to help develop and deploy high impact retail technologies that power the retail displays and demo devices. These programs drive trial and conversion for our Hardware at the point of sale by allowing customers to try our products and understand them better. This role is responsible for executing the demo strategy of product lines from our VR group that are presented in all consumer facing environments in the North Americas region including: retail and global partner events.

The Retail Experiences Technical Program Manager will act as the main point of contact for implementing Retail Demo and Display Technologies, operate cross-functionally and manage the strategic design, planning and execution of demos from prototype to end of life. They will manage and interface with internal marketing, third party technical partners, content creators, channel marketing teams and retail partners.

  • Develop demo technical requirements for VR retail demo devices and lead the deployment of the product’s retail launch.
  • Develop demo technical requirements for retail display partners in-region.
  • Create demo best practices training and documentation for developers/partners.
  • Help develop and maintain scalable retail technology solutions such as content and device management systems.
  • Collaborate closely with Analytics teams to define KPIs, set program guidelines, develop/select the right analytics tool, review demo/display engagement metrics and build upon the data to improve the customer experiences.
  • Execute multiple retail demo content and software updates year-round across VR.
  • Assist stakeholders in the evaluation, selection, and revision of retail demo content.
  • Partner closely with the Field sales team to understand potential issues and build tech solutions that are field friendly and support fixture tech maintenance by building troubleshooting documents.
  • Drive alignment between regional marketing teams and the core Demo team to ensure synergy with every demo install and update.
  • Partner with regional marketing to ensure demos meet the requirements and specifications of different retailers.
  • Build and track program budgets, develop RFI/RFQ documents to support with technology vendor selection, build supplier SOWs and serve as primary POC for technical vendors.
  • Manage day-to-day relationships with retail technical support partners and scale the relationships accordingly.
Minimum Qualifications:
  • 2 years of experience in technical project/product management, or equivalent.
  • Deep understanding of Hardware and Software development processes.
  • Hands-on experience with bug and project tracking tools such as JIRA, Asana.
  • Understand how to build and maintain project trackers for complex programs.
  • Strong interpersonal skills, approachable and adaptable.
  • Excellent communicator, with good verbal and written communication
  • Experience with navigating various organizational environments where culture and structure varies.
  • Highly effective at managing conflict. Is able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with our values
  • Understanding how retail devices and interactive display technologies are developed is a plus.
  • Bachelor’s Degree in Technical Field (Electrical, Electronics, Mechanical or Computer Science/Engg)
  • Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
  • PMP or PMI certification

Meet Your Recruiter

Mischa Mohamed

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