Technical Support Engineer

Redwood City, CA 94065

Posted: 08/11/2022 Job Number: 35744

Job Description

About the role and the team

Our team is like a family. We are very supportive and helping each other all the time. Our team is a fun team to work with, cohesive, even in times of social distancing. We are handling the most complicated and complex technical problems on the service and content provider sides. We are working in a multi-tasking and dynamic environment, constantly seeking for improvement, thinking thoroughly about the small details with an in-depth analysis yet with system-wide vision. As we are growing rapidly, new learning skills and adaptation to technical changes are required. Our team is dominant in the company and has a direct effect on our business and the company's strategy.


What will you do?
  • Manage Service and Content Provider accounts worldwide
  • Manage proactively and independently ongoing tasks, priorities and alerts
  • Diagnose and troubleshoot complicated technical cases
  • Handle external and internal escalations and communication
  • Provide an on-call support
  • Continuously learn & share knowledge


You will be great for this role if you have-
  • Vast experience & in-depth Networking knowledge, TCP/IP, HTTP - A Must
  • Experience in Linux - A Must
  • Excellent Service-oriented individual - A Must
  • Passionate about customer service
  • Excellent written and verbal communication skills
  • Ability to narrow down problems and big-picture thinking
  • Ability to document technical information and bulding knowledge items
  • Ability to work in a start-up like multi-tasking environment under pressure
  • Happy to be exposed to and work with new technologies
  • Knowledge of Containers (Docker) and Kubernetes - Advantage
  • Experience in Cloud environments (AWS, GCP) - Advantage
  • BA / BSc in Computer Science or Engineering - Advantage
  • Knowledge of at least one scripting (Bash and/or Python) or programming language - Advantage
  • Excellent spoken & written in English - A Must




Meet Your Recruiter

Steve Silva

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