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Telephony Support Coordinator I
Remote
Summary:
We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-related tasks and serve as the primary liaison with external vendors to ensure timely resolution of telephony issues. The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Education/Experience:
Pay range is $38 - $48 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Telephony Support Coordinator I
Remote Remote, NY 10001 US
Posted: 07/18/2025
2025-07-18
2025-10-04
Job Number: 40988
Job Description
Telephony Support Coordinator I
Remote
Summary:
We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-related tasks and serve as the primary liaison with external vendors to ensure timely resolution of telephony issues. The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams.
Responsibilities:
- Manage day-to-day telephony operations and support tasks, including monitoring system performance and troubleshooting issues.
- Act as the main point of contact for telephony vendors, coordinating issue resolution and service requests.
- Track and escalate telephony incidents and service tickets to vendors and internal stakeholders as needed.
- Collaborate with cross-functional teams to ensure telephony infrastructure meets business needs.
- Maintain documentation of telephony systems, configurations, and vendor interactions.
- Assist in telephony system upgrades, maintenance, and testing activities.
- Provide regular status updates and reports on telephony issues and vendor performance.
- Ensure compliance with company policies and vendor SLAs related to telephony services.
Required Qualifications:
- Proven experience in telephony support or related technical support roles.
- Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure.
- Strong vendor management and coordination skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Detail-oriented with strong problem-solving abilities.
- Experience with ticketing systems and incident management.
- Ability to work collaboratively with technical and non-technical teams.
Preferred Qualifications:
- Experience working with telephony vendors in a corporate environment.
- Knowledge of telephony monitoring and diagnostic tools.
- Basic understanding of network concepts related to telephony.
- Prior experience in a similar role supporting large-scale telephony environments.
Education/Experience:
- Bachelor's degree in a related field
Pay range is $38 - $48 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.