Trust & Safety Contractor II
Posted: 09/21/2026
Job Number: 42810
Job Description
Trust & Safety Contractor II
Remote (Austin, TX)
Summary
We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.
Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.
Responsibilities
the CW will own IP Product Integrations directly - clearing backlogs, learning IP policies, and reviewing demand that reaches their gate. The goal is that they can independently carry the IP Product integration strategy alongside their FTE CWAM. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
Remote (Austin, TX)
Summary
We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.
Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.
Responsibilities
the CW will own IP Product Integrations directly - clearing backlogs, learning IP policies, and reviewing demand that reaches their gate. The goal is that they can independently carry the IP Product integration strategy alongside their FTE CWAM. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume
- Process IP operations queues in accordance with documented SOPs and policy guidelines
- Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
- Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
- Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
- Maintain accurate case documentation and contribute to quality assurance reviews
- Flag process gaps or SOP ambiguities and support continuous improvement initiatives
- 2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
- bachelors degree in related field required.
- Experience with product integrations - end-to-end workflow expertise, cross-functional collaboration, and the ability to maintain integration readiness through shifting or delayed product timelines.
- Experience conducting user acceptance testing.
- Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
- Comfortable doing investigations/ root cause analysis, escalation handling
- Strong written communication skills and attention to detail
- Comfortable working in fast-paced, queue-based environments with shifting priorities
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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