UX Research Tech (MPK)

Menlo Park, CA 94025

Posted: 02/19/2019 Employment Type: Contract Industry: Other Area(s), Technical Support Job Number: 23741

Responsibilities

  Lab Maintenance + Troubleshooting

  • Daily check-in on all UX labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction

  • Assist researchers with set up of labs prior to research studies

  • Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use

  • Manage field equipment inventory

  • Use the ticketing system to open, track, and resolve all UX lab & related issues

  • Assist UX Lab Managers with construction of new UX Labs

Tool Administration

  • Coordinate trainings with external tool vendors

  • Manage distribution of tool licenses

  • Provide on-going technical support, documentation, training and assistance to UX Researchers

Skills:

Requirements

  • 3+ years of AV installation, operation, and troubleshooting experience – including but not limited to equipment integration, handling, break/fixing and configuring audio & video hardware, and cable & connector types

  • Experience with audio & video processing equipment, such as Extron

  • Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors

  • Familiarity with video recording and streaming concepts and codecs

  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility

  • Compelling communication and a strong customer service orientation

  • Detail oriented with ability to handle multiple projects simultaneously

  • Familiarity with ux/usability research & methods is strongly preferred


• Familiarity with ux/usability research & methods is a huge plus.

 

Education: Bachelor' s Degree in Media Technology (or related field) or equivalent work experience
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