Verticals UX Researcher

Menlo Park, CA 94025

Posted: 05/17/2019 Employment Type: Contract Industry: UX Researcher Job Number: 24393

This position is based in  Menlo Park, California. The right candidates will be excellent communicators, passionate about user research, comfortable in a flat, fast moving organization, excited to collaborate, and focused squarely on impacting the platform  experience.

 

Responsibilities
  • Work closely with cross-functional product team (product management, data science, engineering, marketing, design, content strategy) to identify and prioritize gaps in the user experience and customer understanding
  • Generate actionable insights that both explore broad understandings and evaluate product experiences
  • Plan and execute end-to-end generative and evaluative research across the  Events ecosystem and  Family of apps
  • Design hypotheses and lead studies that examine behaviors and attitudes across multi-faced customer segment: consumers, businesses, and partners globally
  • Leverage strong communication and facilitation skills to proactively collaborate and help bridge alignment within and across diverse teams
  • Communicate research insights and illustrate suggestions in compelling and creative ways to help foster empathy, elevate customer understanding and help achieve product and business impact
  • Willingness to travel

Skills:

Required
  • 3+ years experience in applied product research
  • Expert in qualitative research and user-centered design methods, including but not limited to remote and in-person research, usability testing and in-depth interviews
  • Motivated to use creative but rigorous qualitative research methods with expert facilitation skills
  • Ability to ask, as well as answer questions for business
  • Strong and persuasive written and verbal communication skills
  • Ability to move quickly and balance multiple priorities and deadlines at a given time

 

Preferred
  • 6+ years experience in applied product research
  • Qualitative expertise in contextual inquiry, diary studies, and ethnography

Education:

Required
  •  

Preferred
  • MA or PhD in HCI-related field
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