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Workday Support
Posted: 03/19/2025
Job Number: 40404
Job Description
Workday Support
Summary:
We are seeking a skilled Consultant to provide expert functional and Technical product support for Workday at client site (Plano, TX). Consultant should collaborate with business stakeholders, partners and internal IT team to understand business requirements and craft a solution with a range of Workday technologies and capabilities.
The successful candidate will identify and recommend configurations changes that maintain system integrity and maximize functionality. Candidate will lead complex, multidisciplinary projects to meet client’s need. Candidate must plan requirements with clients and support team and usher projects through the entire project lifecycle. The role also includes support, provide documentations.
Requirements:
- Workday certification. (HCM Core) not Workday Pro certification but Workday Partner Certification is required.
- Minimum 1-2 years of system support experience for Workday after go-live.
- BS or higher in Computer Science or related field from an accredited college.
- Perform Workday functional and technical system activities - business process configuration; security fundamentals, calculated fields, report writer, integrations, EIBs and Workday Studio.
- Expertise in the full range of Workday proprietary tools (Report Writer, Calculated Fields, EIB, Workday Studio, and Business Process Configuration)Â
- Strong analytical, troubleshooting and problem resolution skills
- Work directly with HR, Payroll and IT partners to confirm requirements, identify gaps and risks, suggest alternatives, advice on best practices, facilitate discussions and ultimately drive requirements to sign-off
- Excellent verbal, written, interpersonal and presentation skills.
- Diagnose and resolve user problems and educate users on resolutions promptly.
- Ability to understand and identify business needs and translate those to a technical solution.
- Required to be on-call for support issues during non-business hours on a need basis
- Workday certification (Talent and Performance)
- Ulti Pro experience
- Workday Studio Experience is preferred.
- BIRT Experience is preferred.
- Ability to create Custom Workday reports based on User needs is preferred.Â
- Communicate professionally and effectively with clients at all levels. Explain technical details in a plain, clear and simple manner.
- Strong technical oral and written communications skills with proficiency of creating and developing software design and also prepare technical documentation to engineers.
- Excellent communication skills both written and oral, interpersonal, organizational skills, and problem solving ability to work with non-technical end users on complex issues.
- Ability to take ownership of and follow through on client issues until resolution is achieved.
- Ability to collaborate globally and work cross-functionally with other teams.
- Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment.
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Pay range is $54 - $59 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Â Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. Â We will serve to empower you along the way and provide the path for your professional journey.
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Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!