https://JOBS.CRYSTALEQUATION.COM/ en-us Supply Chain Analyst IV
Remote (PST)

Summary
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities

• Processing RMAs and analyzing driving factors for returns
• Partnering with service centers to resolve return-related issues
• Resolving discrepancies via Jira cases with service centers
• Validating returns and ensuring data accuracy
• Filing disputes for all retail customers through their portals and processes
• Identifying opportunities for process automation and efficiency improvements
• Leveraging AI tools to streamline returns workflows and reporting

Requirements

• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
• Bachelor's degree in applicable field that aligns with a supply chain analyst
• Experience using ERP systems, ideally Oracle
• Background in consumer electronics retail operations
• Strong analytical skills with ability to identify root causes of returns
• Experience with process automation and workflow optimization
• Familiarity with AI-powered productivity tools
• Proficiency in Jira or similar case management systems
• Retail compliance and dispute resolution

Pay range is $53 - $58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.     ]]> Wed, 12 Aug 2026 00:00:00 CDT 0 Trust & Safety Contractor II
Remote (California)

Summary
We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.

Summary: Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.

Responsibilities

• Process IP operations queues in accordance with documented SOPs and policy guidelines
• Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
• Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
• Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
• Maintain accurate case documentation and contribute to quality assurance reviews
• Flag process gaps or SOP ambiguities and support continuous improvement initiatives

Requirements

• 2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
• Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
• Experience with escalation handling, root cause analysis, and operational reporting
• Strong written communication skills and attention to detail
• Comfortable working in fast-paced, queue-based environments with shifting priorities

Pay range is $31 - $36 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.]]> Tue, 11 Aug 2026 00:00:00 CDT 0 Program Manager V
Remote

AI is a company-wide priority, and Marketing Science is at the center of it. We work with product developers to shape how AI-powered recommendations reach marketers, ensuring they're grounded in measurement rigor and real business outcomes. The next chapter is about encoding our expertise into AI products and tools, so every marketer at our company gets Marketing Science-grade intelligence regardless of size or account coverage.

MarSci System Intelligence is a newly formed Program within Marketing Science driving this evolution. It has a number of pods working across AI-guided advertising, holistic marketing intelligence, and human-engaged delivery, with heavy cross-functional dependencies across Marketing Science, Sales and Product.

We're looking for a Program Manager who gets genuine satisfaction from making a team hum. You'll serve as the operational backbone of the System Intelligence Program, a shared resource for all pod leads and the Program Lead. You don't need to own the strategy: you need to own the execution infrastructure that makes strategy real.

But this isn't a traditional coordination role. Your job isn't just to run the operating rhythm; it's to build a system that outlasts you. By the end of your contract, you'll have designed and piloted AI-driven coordination workflows, documented what stays human-owned and why, and produced a playbook that other teams can adopt.

Requirements

• Track record of driving alignment and outcomes across multiple teams without direct authority: influencing, being firm with requests, and ensuring follow-through
• History of building structure and process in environments that didn't have it, in ambiguous, fast-moving conditions
• Strong written and verbal communication: you'll write status reports, playbooks, and stakeholder comms constantly, and influence senior leaders
• Systems-thinking orientation: you see your job as building the machine, not being it
• Demonstrated ability to integrate AI tools to optimize or redesign workflows and drive measurable impact

Pay range is $106 - $111 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.        ]]> Tue, 11 Aug 2026 00:00:00 CDT 0 Net Zero Program Manager III
Remote

Summary
Our Net Zero team drives sustainability strategy and programs across the company and with our partners. The Net Zero Data Foundations team is hiring a Program Manager on a contingent basis to cover a team lead's leave. During this period, this role will support the senior technical and strategic leads on the program on program management, coordination, analytical and reporting workload.

The role requires 5+ years of experience managing multiple concurrent workstreams in a fast-paced, matrixed environment, experience working with large datasets and running analytics, and communicating status and insights to technical and non-technical audiences. This individual must also have familiarity with corporate greenhouse gas (GHG) accounting and emissions forecasting. This is a full-time position.

Responsibilities

• Drive day-to-day execution across the pod's active workstreams (GHG inventory, emissions forecasting, measurement, and supplier emissions), tracking milestones, dependencies, and risks to keep delivery on schedule
• Develop and maintain program management artifacts - roadmaps, trackers, status reports, and executive-ready updates - for recurring leadership and cross-functional forums
• Support preparation for and facilitation of recurring team meetings and cross-functional syncs; build agendas, capture decisions and action items, and follow through to closure
• Support monthly and quarterly reporting cadence (execution updates, exec meeting prep, deck creation) using established templates and inputs gathered from team members
• Coordinate with cross-functional teams to keep data and process flows moving from data sources through to disclosures
• Contribute to triage and response of incoming research, data and analytical requests
• Track progress against targets and benchmark performance against internal KPIs and stakeholder expectations
• Support lightweight data pulls, QA, and validation to keep reporting and analysis on schedule

Requirements

• BA or BS degree in social sciences, physical sciences, math, engineering, accounting, statistics, business, environment and/or a sustainability-focused field
• 5+ years of experience in program management, business operations, or project coordination, ideally supporting technical or data-oriented teams
• Familiarity with corporate GHG emissions accounting concepts (Scope 1, 2, and 3) and emissions forecasting or scenario modeling
• Exceptional project management skills with demonstrated ability to self-manage complex delivery in a fast-paced, matrixed environment
• Excellent written and verbal communication skills, with experience presenting data and insights to technical and non-technical audiences and creating graphics for leadership presentations
• High-level proficiency in Google Sheets/Excel and in slides/deck creation, including advanced formulas, pivot tables, and charts
• Strong attention to detail and accuracy, even when working under tight deadlines
• Ability to work independently in a fast-paced environment and comfort with ambiguity

Preferred Qualifications

• Strong understanding of current practices and trends in greenhouse gas emissions and broader sustainability reporting
• Experience using data access tools and building visualizations from large datasets and multiple data sources, particularly with Tableau and Excel
• Experience with a scripting/query language (e.g., SQL, Python) sufficient to run or QA basic data pulls
• Familiarity with external reporting standards such as CDP, ISSB, GRI, TCFD, SASB, etc.
• Experience working within large, matrixed organizations and coordinating across cross-functional partners

Pay range is $85 - $90 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.]]> Wed, 05 Aug 2026 00:00:00 CDT 0 Research Program Manager IV
Remote

Summary:
We are seeking a hands-on Research Operations Program Manager, Systems & Analytics to strengthen the execution layer behind that work. This role sits at the intersection of research operations, analytics, tooling, and operational change: building the systems that make research work visible, measurable, and easier to manage across a large, compliance-sensitive product organization.

The right person is an operator-builder: analytically strong, operationally practical, and comfortable taking ambiguous problems from diagnosis through adoption. They bring the judgment to know when to move independently, when to bring evidence forward, and how to build systems that make complex work easier to execute.

Responsibilities:

• Own the execution and continuous improvement of program operating cadences, including intake tracking, milestone and risk management, and stakeholder updates
• Build practical AI-enabled research operations workflows, including configuring internal tools, translating repeatable support and discovery needs into AI-assisted processes, evaluating AI vendors and self-service tools, and defining the controls needed for quality, privacy, provenance, measurement, and human review
• Build and run the research operations portfolio system, including project status, data completeness, vendor/tool usage, and recurring portfolio reporting
• Identify recurring process bottlenecks from support requests, chat history, tracker data, and stakeholder feedback; translate those patterns into documentation, self-service coverage, automation, or escalation paths
• Establish measurement for research velocity, portfolio health, tool adoption, operational cost efficiency, self-service coverage, and AI-enabled workflow impact
• Apply hands-on analysis across SQL, spreadsheets, vendor data, tracker data, and qualitative operational signals to surface performance trends, trade-offs, and decisions requiring leadership input
• Drive adoption of new systems and workflows by instrumenting usage, closing data-quality gaps, training users, gathering feedback, and iterating based on what the team actually uses
• Work with research leadership, data science, finance, legal/privacy, operations, and vendor partners to manage dependencies, address data gaps, and prepare evidence-based recommendations for decision-makers

Minimum Qualifications:

• 6+ years of experience in operations, program management, business operations, research operations, product operations, analytics, or a related field, including at least 3 years in operational analytics or measurement
• Track record of designing and delivering complex operational programs or systems from concept through scaled adoption, including defining scope, building stakeholder alignment, and shipping iteratively without a pre-existing playbook
• Demonstrated experience applying AI and automation to improve operational or analytical workflows with appropriate human and data-quality controls
• Strong hands-on SQL and Excel or Google Sheets skills, with experience independently analyzing complex operational data
• Demonstrated ability to define metrics and translate analysis, dashboards, and reporting into operational decisions
• Excellent written and verbal communication, analytical judgment, executive-ready synthesis, and ability to influence senior stakeholders

Preferred Qualifications:

• Experience supporting research, product insights, research operations, product operations, or another knowledge-intensive function
• Experience with data workflow automation or lightweight systems development using tools such as Python, Apps Script, SQLite, or comparable technologies
• Familiarity with data governance, privacy, provenance, access controls, or compliance-sensitive operations
• Experience with vendor, procurement, budget, or program-impact measurement

Pay range is $95 - $100 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
]]> Wed, 29 Jul 2026 00:00:00 CDT 0 Technical Product Operations Specialist IV
Remote

Summary
The Product & Regulatory Operations org is a vital part of our commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Global Operations and in close partnership with product/eng, legal and XFN stakeholders.

As a Technical Product Operations Specialist, you will work on projects that drive growth, engagement, and quality of our products through data-driven decision making and technical tooling. We are looking for experienced professionals with strong technical acumen and product sense who can independently build analytical solutions, leverage AI tools to accelerate workflows, and drive programmatic improvements through data analysis and automation.

Responsibilities

• Support program execution strategy for multiple products and platforms - includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic and technical solutions
• Write and optimize SQL queries to collect, transform, and analyze product data from various sources, identifying trends, patterns, and insights that inform business decisions
• Build and maintain dashboards, reports, and visualizations (e.g., Unidash, Google Sheets) to effectively communicate findings to stakeholders and support real-time decision-making
• Leverage AI Agents and tools (e.g., Worldclass Tooling) to accelerate data analysis, automate repetitive tasks, and prototype solutions
• Proactively identify program risks, develop data-backed mitigation plans, and communicate rationale and updates clearly across cross-functional teams
• General program management to identify opportunities and predict roadblocks through data analysis, strengthen cross-functional relationships, and execute on plans with technical rigor

Requirements

• 8+ years of relevant experience in consulting, strategy, operations, or equivalent program management experience with particular focus on technical product operations
• Proficient in SQL - able to write advanced queries including CTEs, window functions, joins, aggregations, and data transformations
• Experience with AI Agents and AI-assisted workflows - comfortable prompting and iterating with AI tools to accelerate work
• Expert-level proficiency in Google Workspace, especially Google Sheets - able to create detailed, step-by-step documentation, complex formulas, pivot tables, and automated workflows
• Strong multi-tasking abilities with demonstrated experience managing multiple workstreams simultaneously
• Self-starter mentality - able to work independently, take initiative, and drive projects forward without close supervision
• Eager to learn new tools, technologies, and domains quickly; adapts to changing technical requirements
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Proven time-management and organizational skills

Preferred Qualifications

• Experience with VS Code or similar development environments
• Vibe Coding experience - comfortable with low-code/no-code prototyping or AI-assisted code generation
• Experience building dashboards and data visualizations (Unidash, Tableau, Looker, or similar)
• Familiarity with data pipelines, ETL processes, or data infrastructure concepts
• Experience working with engineering teams on technical specifications and requirements
• Background in quality assurance, triage operations, or ML/AI validation workflows
• Experience with testing, developing and implementing test strategies (manual and automated) for products and features.

Pay range is $59 - $64 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.]]> Mon, 27 Jul 2026 00:00:00 CDT 0 Technical Solutions Consultant II
Remote

Summary
As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. This role will be the expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your way. Technical Solutions Consultants are curious by nature, comfortable working in ambiguous situations, and love coming up with creative solutions to client needs.

Location: North America

Responsibilities

• Build technical expertise in various advertising products (signal, measurement, and delivery) and provide consultative guidance to clients and partners on best practices and bespoke setups
• Resolve technical issues stemming from our client's usage of company advertising solutions
• Partner closely with our sales teams and Tier A+ advertisers to resolve client issues, prioritize, and build market or vertical plans for technical services
• Escalate potential bugs to the product and engineering teams and drive resolution.

Requirements

• BA/BS in Marketing, Computer Science, or related degree
• 2+ years of experience in the Digital Advertising and/or Technology industries
• Experience managing a multi-million dollar book of business, able to autonomously prioritize, and communicate effectively with sales and clients.
• Experience with technical troubleshooting Advertising & Business technologies and ecosystem (ex. Graph API, Ads Manager, Conversions API, SDK, Pixel)
• Customer-facing experience translating technical concepts and solutions to non-technical audiences
• Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery
• Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript and HTTP
• Experience working with SQL and RESTful APIs

Pay range is $33 - $38 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.]]> Tue, 21 Jul 2026 00:00:00 CDT 0 Data Analyst III
Remote

Summary
This role sits within the Scaled Partnerships Analytics team, focused on building the data infrastructure and pipelines needed to launch campaigns that enable scaled outreach - directly driving Family of Apps (FOA) success.

The Data Analyst will own the end-to-end data foundation that powers campaign targeting, activation, and measurement across Scaled Partnerships programs. This includes building scalable data sets, developing campaign-ready audiences, standing up tracking infrastructure, and ensuring the partner management team has the data they need to launch and iterate on outreach programs efficiently.

This role requires strong technical skills, operational rigor, and the ability to work cross-functionally with Partner Management, Data Foundations, and Product teams to translate program strategy into data-ready execution.

Responsibilities

• Campaign Data Infrastructure: Build and maintain the data pipelines, tables, and audience sets that power campaign targeting and activation for Scaled Partnerships programs
• Audience Development: Develop scalable, campaign-ready creator audiences based on eligibility criteria, product adoption signals, and program-specific segmentation logic
• Tracking & Measurement Infra: Stand up and iterate on the tracking infrastructure needed to measure campaign performance - including attribution, pacing, and conversion tracking
• Launch Enablement: Partner with the campaign operations team to ensure data readiness for each campaign launch; own the data QA and validation process pre-launch
• Reporting & Dashboarding: Develop dashboards and automated reporting to provide visibility into campaign performance, outreach coverage, and program health
• Data Quality & Governance: Own data quality across campaign-related datasets - surface issues proactively, drive resolution, and maintain documentation on data definitions and logic
• XFN Collaboration: Serve as the analytics POC for Partner Management, Data Foundations, and Operations teams - translating program needs into data requirements and vice versa

Requirements

• BA or BS degree (or equivalent experience)
• 3-5+ years of SQL experience (Hive, Presto, MySQL, or similar) - including building and maintaining data pipelines/tables
• Experience developing audience segments or campaign-ready datasets at scale
• Experience using Salesforce Marketing Cloud/Data Cloud
• Strong attention to detail (non-negotiable)
• Proven ability to communicate technical data work clearly to non-technical stakeholders

Pay range is $73 - $78 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.  Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.  We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.
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